Q. How do I purchase my order on the site?

To order :

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.
9. We will update you on the delivery date through Whatsapp or Email within 12 hours.

Q. How to change my account personal information and shipping address?

• Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Where do you deliver to?
We are only able to deliver within Klang Valley. Orders placed outside Klang Valley will be cancelled, apologies for the inconvenience caused. 

For Ipoh orders, please contact our distributor Esther at +60125263045

For Kuantan orders, please contact our distributor Ms Kooi at +60179721349

Q. How much is the shipping fee?
We offer free delivery for orders above RM175. If your total order is below RM175, there will be an additional charge of RM15 for delivery.

Q. Can I set my own preferred delivery date and time?
Yes you can let us know your preferred delivery date and time. Do order at least 2 days earlier before your preferred delivery date to prevent disappointment. We will reconfirm with you again through Whatsapp. 

Q. I received a wrong item/My order was not delivered, what should I do?
First off, really sorry for the mistake. Please WhatsApp or call us at +60172923108, we will assist you further on this.

Q. How do I store the pork and what is the expiry date?
You can store the pork in the freezer for up to 6 months. However, pork can only last around 2-3 days in the chiller. 

Q. Other than buying through this website, where else can I buy Berkcious Pork online?
You can buy Berkcious pork via our Shopee store or order through WhatsApp.

1) Berkcious Shopee Mall

(https://shopee.com.my/berkcious)

2) Whatsapp

(+60172923108)

Q. Need more help or clarifications?
Please WhatsApp or call us at +60172923108.